Shipping & Returns
We offer free shipping anywhere in Canada! You can expect your package to arrive within 8 business days of your order and you should receive a shipping confirmation with the tracking number for your package. We usually ship using Canada Post or Purolator.
If you're in a rush to receive your order (and we can't blame you, sensory play is exciting!) you can select Express Shipping for $15 extra at checkout. This will get your package to you within 5 business days. If you're in a bigger rush, we can sometimes do overnight shipping, so just let us know!
If you do not receive a shipping confirmation within 24 hours, or if the package does not arrive within the time frames above, please let us know so we can make it right. We do our best to check every order to make sure it's gotten to you and reach out if there's any issues, and we will make you an offer of either free product or refunds if there's delays.
Returns and Exchanges are on us within 90 days of your purchase, because we want to make sure you are satisfied and the products you received are exactly what you wanted. Just contact us at firstname.lastname@example.org or 1-888-SENSA-13 and we will provide a return label.